What to do when youve-angered

Abstract from the link below: Here’s a trick to make it easier. While they’re getting angry at you, imagine, instead, that they’re angry at someone else. Then react as you would in that situation. Probably you’d listen and let them know you see how angry they are.

HBR link, http://blogs.hbr.org/bregman/2013/04/what-to-do-when-youve-angered.html

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